If you must cancel your scheduled lesson, a minimum of 24-hour notice is required to reschedule. If you cancel within 24 hours of your scheduled time, the lesson will not be rescheduled and will be charged against your package. All lessons must be paid for in full. No session by session payment is allowed. Lessons will not be scheduled until payment is received. Any remaining credit from lessons will remain as a credit with All-Star Softball Academy to be used within 1 year of the credit date. No refunds will be given for private lessons.
Each lesson package has an expiration which is dependent on how many lessons are purchased. We have an expiration date to ensure that you are seeing the most value out of your lessons by coming in consistently and maximizing repetitions during your instruction. Expiration lengths are: 1-3 lessons (1 Month), 4-6 lessons (3 Months), 6-8 (4 Months), 9-15 (6 Months), 16-30 (8 Months), and 31+ (12 Months). All lessons must be completed prior to the expiration date or the remaining lessons will be forfeited.
No credit will be given unless there is a medical emergency. At that point, a doctor’s note must be provided to receive a credit of 75% of the camp price which will be valid at any of the ASSA facilities. There will be absolutely no credits or transfers of camps 7 days prior to the start date of that event.
ASSA incurs tremendous expenses for our teams. Due to those expenses, if the player chooses not to participate on the team, a portion of full payment will be refunded. That amount will be tallied in a timely fashion once expenses are compiled and will be refunded.
If a player becomes injured during the ASSA season, medical documentation is required. Players can request a refund or hold the remaining funds as a credit within All-Star Softball Academy for the portion of payment the player was unable to participate due to injury.Initial team deposits are non-refundable.
Rental & Program Policies/Payments
We ask that all students arrive a few minutes early to allow time for checking in at the front desk and ensure full duration of your rental and program time.
All rentals, programs and camps must be paid for in full prior to the first session. No session by session payment is allowed. Rentals will not be scheduled until a non refundable deposit is received. Any remaining credit from rentals, programs and/or camps will remain as a credit with All-Star Softball Academy.
All sales are final; no refunds, no exceptions. Please make checks payable to All-Star Softball Academy.
If you have any questions or concerns regarding ASSA’s policies, please call 484-770-8325.